Privacy and Policy

General

Access to the MyVirtualTAs platform, including our website, related software, and mobile applications, is available with the necessity to register an account. However, we collect log information and place cookies on your device to track activity on the website.

You may opt out of cookies, except those necessary for website functionality. To access certain features, such as booking tutoring sessions or using the MyVirtualTAs mobile application, users must register an account. Upon registration, we may collect specific personal information, including first name, last name, email address, phone number, time zone, interface language, IP address, and device type. Tutors may be required to provide additional details such as education background, teaching experience, etc.

We update this Privacy Policy periodically. Changes will be posted on this page, and we will update the modification date accordingly. In some cases, we may notify users via email or other means if significant changes occur. Additionally, we may introduce new features that impact data processing, and we will notify users and obtain consent where necessary. If you have any questions regarding this Privacy Policy, please contact us at eurekii@triviumedu.com.

Information We Collect

We collect different types of information, including:

Service Providers

The following service providers support MyVirtualTAs. Where applicable, we indicate what information may be shared with or collected by each provider and the locations relevant to data storage.

Student Session Recording

MyVirtualTAs does not record or store student video sessions directly on its own servers. However, Lessonspace, the platform used for tutoring sessions, records sessions to support student learning and quality control.

The purpose of these recordings includes:

• 1. Reviewing sessions for educational quality.
• 2. Providing playback for students during the active 90-day period.
• 3. Compliance with platform policies.

Data Collection & Use of Student Information

We collect and use personal information only as necessary to provide educational services. The data collected from children may include:

1. Personally Identifiable Information (PII)

• Name (First and/or Last Name, if required for learning sessions)
• Username/Login Credentials (for accessing MyVirtualTAs directly or via SSO)
• Email Address (if provided for account setup)
• SSO & Roster Identifiers (Unique student IDs imported via ClassLink or Clever)

2. Automatically Collected Information

• IP Address (for security and fraud prevention)
• Device & Browser Information (to optimize platform performance)
• Usage Data (session duration, pages visited, interactions with lessons/tutors)

3. Communications & Content Shared by Children

• Text Messages/Queries & Whiteboard Interactions (within the learning environment)
• Video & Audio Streams (if participating in live tutoring)

FERPA and COPPA Compliance

MyVirtualTAs values the privacy and security of all learners and is committed to compliance with the Family Educational Rights and Privacy Act (FERPA) and the Children’s Online Privacy Protection Act (COPPA).

What Student Information is Visible to Others?

• 1. Tutors & Teachers – May see the child’s name, learning progress, and session history.
• 2. Administrators – May access session logs, messages, and performance data.
• 3. Other Students – Students cannot see each other’s personal information.

Communication Between Students & Others on the Platform

Students may interact with:

• 1. Tutors & Teachers – Through live video or whiteboard sessions.
• 2. Administrators – Through portal or scheduled check-ins.
• 3. Other Students – Only in group learning sessions.

All interactions are moderated and logged for safety.

School/Parent Consent for MyVirtualTAs

A school provides consent to MyVirtualTAs on behalf of student parents under specific conditions. The consent may cover the following aspects:

• Authorization for Student Participation – Permission for students to use MyVirtualTAs for online tutoring as part of their educational support services.
• Data Sharing Agreement – The school may share limited student information (such as name, grade level, and school email) with MyVirtualTAs for account setup and educational purposes.
• Acceptance of Third-Party Services – Acknowledgment that MyVirtualTAs integrates with third-party services (Lessonspace, VDOcipher, Tawk.to, Firebase, ClassLink, Clever) and consent to their use for delivering tutoring services.
• Privacy & Security Assurance – MyVirtualTAs adheres to data privacy and security standards, protecting student information.
• Recording & Monitoring Approval – Consent for monitoring or recording tutoring sessions for quality assurance and student safety.
• Compliance with Regulations – Ensuring use aligns with educational policies; the school may notify parents or obtain additional consent as required.

Data Retention & Deletion of Children’s Data

• Personal data is retained only as long as necessary to provide services.
• Deleted data after account termination or upon verified authorized requests will be anonymized as per our tech stack.
• Automatically collected data (e.g., logs, PII) is anonymized after a set period.

Data Breach Statement

If MyVirtualTAs becomes aware of a systems security breach by an unauthorized party or that any user data was used for an unauthorized purpose, we will comply with relevant state and other data breach laws. We will notify users of any breach resulting in unauthorized release of data electronically, at minimum, and without unreasonable delay so that you can take appropriate steps. The notification will include date of the breach, the types of information that were subject to the breach, general description of what occurred, and steps MyVirtualTAs is taking to address the breach.

Data Privacy Policy

We are committed to protecting the privacy of our learners, educators, and institutional partners. As an educational platform, we collect and process personal information including registration details, course progress, assessment data, and communication logs solely for the purpose of facilitating a personalized and effective learning environment. We adhere to strict data minimization principles, ensuring that student data is never sold to third parties or used for behavioral advertising. All academic records and user interactions are handled in compliance with applicable educational privacy standards (such as FERPA or GDPR, where applicable), utilizing industry-standard encryption to ensure that your educational journey remains secure, private, and focused on achievement.

School Rights over Student Data

In compliance with COPPA and FERPA, schools that provide consent on behalf of parents have specific rights regarding the collection, use, and management of student data within MyVirtualTAs.

MyVirtualTAs participates in the iKeepSafe Safe Harbor program. If you have any questions or need to file a complaint related to our privacy policy and practices, please contact the iKeepSafe Safe Harbor program at COPPAprivacy@ikeepsafe.org.

Right to Review, Delete, or Restrict Student Data Collection

A school has the right to:

• Review the personal information collected about students.
• Request deletion of student data stored by MyVirtualTAs.
• Refuse further collection or use of a student’s information.

Implications of Refusing or Deleting Student Data

1. The student may not be able to access MyVirtualTAs services, as some data is essential for account management, progress tracking, and learning activities.
2. Educational records, session history, and learning progress may be permanently lost.
3. Certain features (e.g., tutoring feedback, saved resources) may no longer be accessible.

Schools must be notified in advance of material changes to privacy policies, including practices around new or additional data collection, or practices that may lessen the previously noted protections around student data privacy, separate from any notice in a "click wrap” agreement.

While MyVirtualTAs respects privacy rights, some information is necessary to maintain a functional learning experience. Schools should carefully consider the impact before requesting data deletion.

Right to Inspect, Review, and Amend Student Data

• MyVirtualTAs allows authorized schools to inspect and review student data collected within the platform.
• Schools may request corrections or updates to student information if inaccuracies are found.

Onboarding of Students

Students can have their own MyVirtualTAs accounts to access feedback from teachers and perform various tasks. To create a student account, one of the following methods must be used:

1. Student Self-Registration – Schools or teachers can issue a unique registration code to students, allowing them to create their own accounts using a username and password. Parental consent is required during the registration process. After registration, MyVirtualTAs will initiate a background verification with the school specified by the student at sign-up and will grant access accordingly based on the verification outcome.
2. School-Provided User List – The school can submit a list of student users to the MyVirtualTAs team. The team will handle backend registration for each user. Once accounts are created, students will be notified and prompted to update their profiles, such as updating their password, selecting an avatar, and completing other required profile details.
3. Single Sign-On (SSO) & Roster Sync (ClassLink / Clever) – Schools utilizing ClassLink or Clever can onboard students automatically. Accounts are provisioned and synchronized using institutional credentials, allowing seamless Single Sign-On access without requiring separate password creation or manual profile setups.

How We Use Your Information

We use the information collected from you to provide and improve our services, personalize user experiences, and ensure a safe and efficient tutoring platform.

1. Providing and Enhancing Our Services

• Facilitating lesson scheduling and platform access in alignment with school or teacher guidelines.
• Personalizing your learning experience by recommending your preferred 24×7 time slots and relevant content.

2. Communication and Notifications

• Sending account-related updates, including confirmations, reminders, and security notifications.
• Providing platform updates, new features, and service announcements.
• Conducting surveys and gathering feedback to improve platform quality.

3. Data Analysis and Platform Improvement

• Conducting research and analysis to enhance user experience.
• Tracking user engagement and platform performance through analytics.

We ensure that all collected data is handled securely and only used for the purposes outlined in this policy. If you have any concerns about how your data is used, please contact us at eurekii@triviumedu.com.

Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information in the following circumstances:

• With Tutors – When booking or attending a lesson, necessary information such as your name and session details may be shared between tutors to facilitate communication and learning on the platform.
• With Service Providers and Partners – We may share your information with third-party service providers who assist with payment processing, analytics, single sign-on authentication (ClassLink, Clever), or platform maintenance. We require these providers to handle data securely and only for the purposes specified by us.
• In Business Transfers – If MyVirtualTAs undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. In such events, we will provide affected users with advance notice typically at least 30 days before any changes take effect. Users will also be given options to manage their data in accordance with applicable privacy laws and policies.
• With Your Consent – If we need to share your data for any other purpose not mentioned above, we will obtain your explicit consent before doing so.

We take appropriate security measures to ensure that your personal data is protected when shared with third parties. If you have questions about how we share your data, please contact us at eurekii@triviumedu.com.

Data Protection and Security

We prioritize the security of your personal data and implement appropriate technical and organizational measures to safeguard it from unauthorized access, alteration, disclosure, or destruction.

• Secure Data Storage – Personal data is stored on secure servers with access restricted to authorized personnel only. We use encryption to protect sensitive data during transmission and storage.
• Access Control – If MyVirtualTAs becomes aware of a systems security breach by an unauthorized party or that any user data was used for an unauthorized purpose, we will comply with relevant state and other data breach laws. We will notify users of any breach resulting in unauthorized release of data electronically, at minimum, and without unreasonable delay so that you can take appropriate steps.
• Regular Security Assessments – We conduct regular security audits, vulnerability assessments, and penetration testing to identify and mitigate risks. Our security protocols are continuously updated in line with the industry’s best practices.
• User Responsibilities – Users are responsible for maintaining the confidentiality of their account credentials. We recommend using strong passwords.

User Rights and Choices

As a user of MyVirtualTAs, you have certain rights regarding your personal data. These include:

• Access and Update: You have the right to access, review, and update your personal data stored on our platform. You can update your account details by logging into your profile or contacting our support team.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Data Deletion: You can request the deletion of your account and associated personal data, subject to certain legal and contractual obligations.
• Restriction and Objection: You have the right to restrict or object to the processing of your personal data under certain circumstances.
• Withdrawal of Consent: Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at eurekii@triviumedu.com. We will respond to your request in accordance with applicable data protection laws.

Cookies and Tracking Technologies

MyVirtualTAs uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies are small text files stored on your device that help us recognize your preferences and provide personalized content.

Types of Cookies We Use

1. Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you accounting for a request for services, such as setting your privacy preferences, logging in, or filling in forms. These cookies do not store any personally identifiable information.
2. Preferences Cookies: These cookies are essential for system performance and user experience enhancement. The information fetched is aggregated and anonymized before use. Switching these cookies off may affect the working of some or all the personalization features.
3. Statistical Cookies: These cookies allow us to count visits and analyze traffic sources so we can measure and improve website performance. All information collected is aggregated and therefore anonymous.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality.

Changes to This Privacy Policy

We may revise our Privacy Policy from time to time. You can see when the last update was by looking at the "Last Updated” date at the top of this page. We won't reduce your rights under this Privacy Policy without your explicit consent. If we make any significant changes, we'll provide prominent notice by posting a notice on the Service or the MyVirtualTAs Website and notifying you by email (using the email address you provided), so you can review and make sure you know about them.

We encourage you to review this Privacy Policy from time to time, to stay informed about our collection, use, and disclosure of personal information through the Service and MyVirtualTAs Website. By continuing to use the Service or the MyVirtualTAs website after the revised version has become effective, you acknowledge that you accept and agree to the current version of the Privacy Policy.

MyVirtualTAs is committed to transparency in handling your data. Any changes to our privacy policy will be communicated at least 30 days in advance through email, in-app notifications, or a website banner. We will provide a summary of key updates to ensure clarity, and users will have the opportunity to review the changes before they take effect. Continued use of MyVirtualTAs after the notice period will indicate acceptance of the updated policy.

Contact Us

MyVirtualTAs

220 Davidson Ave, Suite 118
Somerset, NJ 08873

Email: eurekii@triviumedu.com
Phone: +1-813-361-3515